Admissions Assistant Supervisor

John & Mable Ringling Museum of Art
Job Description
Apply at: https://fla.st/2IPu3oz

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
 
Responsibilities 
 
This position oversees the Group Sales process and serves as the shift supervisor for Admissions and Group Sales. This position also assists the Admissions Manager with training, scheduling, and interviewing part-time Admissions staff.

Responsibilities include:
  • Manages all Group Sales from inquiry through post-visit evaluation. Maintains consistent, organized processes to provide a seamless high-quality experience. Works with Education Department to assist with coordinating school tour check-ins.
  • Acts as shift supervisor for daily Admissions functions: Provides information on reservation arrivals, ensures efficient, high quality customer service is being provided. Monitors all Admissions areas to maintain safe, clean conditions. Maintains and replenishes supplies at work stations. Makes policy and customer service decisions in the absence of the Admissions Manager. Provides secondary cash counts for closing drawers and assist with investigating outages in the absence of the Admission Manager. Serves as back-up cashier as needed.
  • Assists in the hiring, training, and supervising of Admissions staff. Enforces cash handling and PCI policies. Reinforces sales training and makes sure staff is promoting programs and activities identified by the Admissions Manager. Assists with ensuring daily coverage for Admissions and the Member Services counter.
  • Manages all Summer Circus Spectacular Camp Groups from inquiry to post-visit evaluations. Works with Historic Asolo Theater Box Office Manager and House Manager for seating assignments for camps.
  • Collects Comment Cards from Museum of Art and Visitor Pavilion. Inputs data from cards into documents and e-mail to appropriate stakeholders.
  • Point of Contact for Photo Shoots on campus. Responds to inquiries, takes payments, and works with Event and Security department to prevent scheduling conflicts. Serves as back-up for Admissions ticketing database administration.
  • Other duties as assigned.
 Qualifications 
  • High School Diploma or equivalent.
  • Ability to demonstrate effective customer service skills.
  • Knowledge of Microsoft Office applications, including Outlook.
  • Prior supervisory experience. 
 Preferred   
  • Knowledge of ticketing systems (i.e. Tessitura).
  • Experience working with school groups and younger populations.
  • Experience working with large groups and diverse populations.
  • Experience in problem solving and work independently.
  • Previous cash handling experience.
 Contact Info   
For more information, or for technical assistance, please contact Ringling Human Resources at 941-359-5700 ext. 2605 or employment@ringling.org.
 
Anticipated Salary Range   
Anticipated Salary Range will be up to $30,000.00 (commiserate with experience) + Florida state benefits available.
 
Pay Plan   
 This is an USPS (University Support Personnel System) position.
 
Soft Money Funded Position 
This position is time-limited based on soft money funding, with renewal contingent upon available funds and the needs of the University.
 
Schedule   
Primary hours are Tuesday - Saturday 8:00 AM to 5:00 PM.  Weekends, evenings, and holidays may be required per the needs of the Ringling.
 
Criminal Background Check 
This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
 
How To Apply   
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu.  If you are a current FSU employee, apply via myFSU > Self Service.
 
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
 
Veterans' Preference 
 Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.
 
IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.
 
Equal Employment Opportunity   
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
 
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf   
 
About the John & Mable Ringling Museum of Art
 
The Ringling is a preeminent center for the arts, history, performance, and learning that is dedicated to bringing the past and contemporary culture to life through extraordinary visitor experiences. From its inception, The Ringling has joined the diverse visual traditions and theatrical spectacle of yesterday with the genre-defying global practitioners of today. A place of exploration, discovery and respite, The Ringling’s campus in Sarasota, Florida—which includes the Museum of Art, Circus Museum, a historic home, an 18th-century theater and bayfront gardens—is listed on the National Register of Historic Places. As the State Art Museum of Florida and part of Florida State University, The Ringling fulfills an important educational mission. The Ringling offers formal and informal programs of study serving as a major resource for students, scholars and lifelong learners of every age across the region, country, and around the world. For more information, please visit www.ringling.org
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