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Host/Hostess

Posted: 05/10/2020

Role Objective: 

OKAY…So you have been hired as a Host.  We all know what that means.  The Guest comes in, you say hello, seat them at a table, wish them a pleasant meal, and when they are finished, you say goodbye, thank them, and ask them to return.  At the end of the day, the Guest had a great meal, we made money, you made money, and everyone goes home happy.

But wait!  At Floriday’s, you’re not just a Host, you’re an Artist.  You’re a member of the newest, coolest concept to come around in a while.  As a member of the team, you will learn that it is our CULTURE that sets us apart.  We are Gastronomic Tour Guides.  We take each and every Guest on a Culinary Journey to create not just a meal but a memory.  We do this one Guest, one sip, one bite at a time.

Responsibilities/Duties: 

  • Attend new hire, department and company orientation prior to beginning work in the department. Continue attending Quality & Training classes for personal development.
  • Help maintain a positive guest experience. Smile; be helpful and friendly while providing quick and accurate service.
  • Respond in a timely and courteous manner to all guest questions or requests.
  • Provide professional and courteous service while guiding the Guest thru their dining experience.
  • Obtain a solid understanding of our menus to include ingredients and descriptions.  This is to include our specialty cocktails, beers and wines.
  • Provide information to the guest regarding special events, live entertainment and any other local information.
  • Complete all additional side duties as assigned by management.
  • Learn and perform all steps of service as described in the Steps of Service Guide
  • Provide every assistance to every employee and guest as needed.
  • Communicate any and all concerns to management
  • LASTLY…HAVE FUN, YOU’RE AN ARTIST, BE CREATIVE
Required Education/Experience: 
  • High School diploma or GED
  • One year of experience in customer service, knowledge of the city and/or related profession or equivalent. 
Minimum Qualifications: 
  • Excellent communication and interpersonal skills.
  • Must have command of the English language
  • Basic mathematical skills.
  • Must be alert to the customers' needs.
  • Able to stand for 8 hours.
  • Must be able to work flexible days and hours, including weekends and holidays.
  • Able to perform tasks several tasks simultaneously.
  • Good hearing and vision with or without corrective lenses.
  • Able to lift at least 50 pounds.
  • Basic computer usage skills

 

Employer Type: Private Company

Employer Willing to Train: Yes

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