Membership Manager

Mote Marine Laboratory & Aquarium
Job Description
The Membership Manager directly oversees Mote Marine Laboratory and Aquarium’s Membership Program which services over 10,000 members.  The Membership Manager is responsible for conceptualizing and implementing effective communication and engagement strategies that build loyalty, generate revenue, and advance Mote’s mission.  The Membership Manager position requires forward thinking to initiate membership growth and elevate member engagement and retention.  The Membership Manager is responsible for creating, developing and leading special events and/or offerings that strive to entice new members and reward current members.  The Membership Manager must be able to master complex computer programs and databases, handle administrative pressure, keep up with a continuous but often uneven workload, provide excellent customer service to those who visit or call Mote Aquarium with membership questions and complaints, work well with volunteers and other staff, and be able to coordinate with various other departments when needed.
 
Working Hours:
Normal working hours are 8:00 a.m. to 5:00 p.m., with one hour for lunch. Weekend, holiday and occasional evening or early morning duty will be required.
 
Education: Bachelor’s degree
 
Experience:
Minimum of 5 years experience working within membership, customer service, marketing, or related fields.  Public attraction experience preferred.
 
Skills:
     Provide excellent customer service 
      Able to work independently as well as with others 
      Communicate clearly in writing as well as verbally in person and over the phone 
      Able to multitask and operate in a fast-paced working environment
      Posses time management and organizational skills           
      Proficient in Microsoft Word and Excel, Adobe, and database management
 
 
Interested applicants should submit as a single electronic file, 1) a cover letter, 2) resume, and 3) the names and contact information for three references, before 5pm March 29, 2019 to HumanResources@mote.org.  Alternatively, a single package of all requested elements may be submitted to Mote Marine Laboratory, Attn: Human Resources, 1600 Ken Thompson Parkway, Sarasota, FL 34236. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other protected category.
 
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