Sales Associate

The UPS Store #3837
Job Description
SUMMARY: Provide World Class Customer Services to each and every customer by providing efficient and effective services to meet and exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Smile.
  • Greet customers and determine how to meet and exceed their expectations.
  • Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, Postal, Shipping, & Freight Services and Computer Skills,.
  • Receive, sort and place mail in mailbox modules accurately.
  • Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and university internal billing transactions.
  • Print reports as requested.
  • Pack contents for shipping using established procedures and products.
  • Deliver mail, overnight letters, parcels and facsimiles to customers.
  • Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required.
  • Receive and process packages for shipping, including lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested.
  • Prepare documents for traces and shipping claims.
  • Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing manager of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
  • Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
  • Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner.
  • Help customers operate those machines they have access to as required.
  • General housekeeping duties include keeping the store neat and clean at all times.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Flexibility in schedule of working mornings, evenings, & weekends with consideration to class schedule is a must. Training for specific functions will be provided.
  • Education and/or Experience: 6 months – 2 years customer service experience in a retail environment with Point of Sale and computer experience is highly desirable.
  • Knowledge of printing and/or graphic design preferred.
  • Communication Skills: Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Excellent verbal and written communication skills.
  • Must be able to multitask
Appearance:
  • Must be willing to wear professional business attire & name tag at all times. Khaki pants with closed toed shoes are required. (Shirts & Name Badges will be provided by center owner)
Other Skills and Abilities:
  • Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Multitasking ability required for operation of multiple computer systems, printers/copiers and processing customer paperwork.
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