Community Association Manager II

COMMUNITY ASSOCIATION MANAGER

JOB SUMMARY
This position will administer the relative community association and maintain a strong, positive liaison between the IDA, the Executive Director, the Assistant Executive Director, and the homeowners. This position will interact with the IDA management team to ensure excellent communication on all community matters. The Community Association Manager will maintain a supportive relationship between neighborhood committees, individual residents, Association Board, and District Board affiliated with the Association. Oversight will include deed restriction enforcement, modifications management, and rental management within the respective Association.

The Community Association Manager will have contact with homeowners in multiple neighborhoods through various means of communication, such as phone, email, written correspondence, and meetings. This position will attend and produce minutes for the respective HOA Board of Directors meetings.

COMMUNITY ASSOCIATION MANAGER MINIMUM QUALIFICATIONS
High school graduate or equivalent GED. CAM license required. Minimum of three (3) years of a combination of property management, customer service, and administrative-related experience. Equivalent combinations of education and experience may be considered. Must be punctual; regular attendance is required. Must maintain a valid Florida driver’s license. Successful completion of a background check.

COMMUNITY ASSOCIATION MANAGER KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of general administrative practices and procedures.
• Knowledge of proper business communications.
• Knowledge of modern office equipment, practices, and procedures.
• Knowledge of Florida Statutes 720.
• Knowledge of HOA property management best practices.
• Skilled in computer operations and pertinent software applications including the Microsoft Office suite of products.
• Must possess a high level of customer service knowledge.
• Must possess good organizational skills.
• Must possess good interpersonal and communication skills.
• Must be able to work as part of a team and foster a positive work environment.
• Ability to work in a fast-paced environment with the ability to juggle multiple tasks and demands.
• Ability to handle sensitive situations with poise, tact, and diplomacy.
• Ability to communicate effectively, both verbally and written.
• Ability to exercise good judgment and to make independent decisions in accordance with established department policies and procedures.
• Ability to read and comprehend Homeowner Association documents and communicate policies to the homeowners in a clear and concise fashion.

COMMUNITY ASSOCIATION MANAGER ESSENTIAL FUNCTIONS
1. Oversight of board meeting preparation and minutes, board and neighborhood committee elections, mailings, management of association documents, updating association manuals, and reporting.
2. Assure Association adheres to its governing documents.
3. Facilitate or assist with board meetings for three homeowner’s associations.
4. Work closely with Association’s attorneys, insurance carriers, and other professionals as required.
5. Assist in resolving individual issues of homeowners as they pertain to the Association and its governing rules and regulations.
6. Attend and facilitate approximately:
    a. Four (4) modification meetings per month.
    b. Two (2) Board meetings per month.
    c. Monthly restrictions/revisions meetings.
7. Attend and provide guidance at Restrictions Revisions meetings, including:
    a) Draft suggested revisions to Homeowner’s Manual with the committee chair.
    b) Seek board approvals.
    c) Facilitate the creation of manuals and discs; and
    d) Distribution of discs to all homeowners.
8. Attend and provide guidance at additional Standing Committee meetings, as needed.
9. Initiate amendments to the Covenants, as needed. Seek board approvals, have recorded, and have filed.
10. Work closely with other members of the management team to ensure excellent communication on all community matters.
11. Monitor staff hours and overtime.
12. Support ongoing training and professional development for staff.
13. Responsible for professional and courteous working relationships with all IDA employees, District Supervisors, and HOA Directors.
14. Responsible for prompt, accurate, and courteous service to all customers and other outside agencies or vendors.
15. Assist in reporting Deed restriction enforcement: Perform site inspections and produce violation notices to homeowners.
16. Modifications management: Ensure changes to the outside of properties are completed according to association documents.
17. Rental management: Make certain of compliance with association policies.
18. Record and maintain homeowner information in the database.
19. Follow up on recorded violations to make sure they are resolved.
20. Generate reports on violations, modifications, and rentals.
21. Produce minutes of monthly Board of Directors meetings.
22. Represent the Association and mandatory attendance at its affiliated District board meetings.
23. Perform all other duties as assigned or needed.

COMMUNITY ASSOCIATION MANAGER SUPERVISORY RESPONSIBILITY
Community Associations Assistant Property Management Coordinator I PT
COMMUNITY ASSOCIATION MANAGER WORKING CONDITIONS
Work is conducted primarily in an office environment. Residential property site visits are required and performed on a regular and scheduled basis. Property conditions may vary. Out-of-town travel may be required for educational purposes. There are occasional trips to other facilities within Lakewood Ranch, at which conditions may vary. This position frequently requires working within strict deadlines. Typically sitting at a desk. Lifting up to 25 lbs.

COMMUNITY ASSOCIATION MANAGER WORKING HOURS
Normal working hours are 7:00 am to 6:00 pm, 40 hours per week, Monday through Thursday. Overtime may be required; however, the position is exempt from overtime pay.
Job Type: Full-time
FLSA Status: Exempt
Benefits: Dental Insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Professional development assistance, Retirement plan, Tuition reimbursement, Vision insurance.