Assistant, Student Services (Call Center)

Posted: 06/30/2024

Assistant, Student Services (Call Center) Salary: $15.40 - $20.60 Hourly Location: Bradenton Job Type: Department: Call Center Job Number: 202300217 Closing: Continuous Description SCF offers many benefits to our eligible employees from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, four-day work week during June and July, paid winter break, access for eligible dependents to our on-campus Collegiate School and many more! Visit our for benefit details Job Summary Student Services Assistants guide students through the application, financial aid, registration, and enrollment process by providing accurate and up to date information to current and prospective students. This position will also be required to troubleshoot tier 1 questions from students in the following departmental areas: • Admissions: Responsible for ensuring responsiveness to inquiries, streamlined admissions processing, accurate residency classifications for tuition purposes and effective enrollment communication campaigns. • Educational Records: Assists students from the point of registration through graduation. The primary focus is to provide student support in all forms for records and registration policies and procedures. Responsible for ensuring the accuracy of student record data and that all documentation is complete and readily available for students. • Financial Aid: Serves as primary resource for financial aid information to potential students, current students, faculty and staff. This position handles sensitive and confidential information and is the first contact for students and/or parents, as well as, other internal and external customers. • Advising: This position serves as resource for advising information. This position will answer general inquiries regarding degree, requirements and programs available. NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of work force, and other factors which may impact the College's need to modify position requirements. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Essential Duties and Responsibilities The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: • Guides and assists students through the admissions process to ensure enrollment. • Expands student access to admissions via use of chat sessions, targeted recruitment events, and calling campaigns. Ensures service excellence and responsiveness by providing effective, timely communications to students regarding their admissions, residency, and orientation status. • Serves as first contact for financial aid inquiries by providing financial aid status, missing requirements, and award information. • Guides and assists students from registration through graduation by providing accurate information regarding policies, procedures and processes via telephone. • Conducts campaigns targeting SCF graduates at risk for student loan default. Provides resources for students to connect with lenders and educate them of other available options. • Performs other duties as assigned. Job Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education/Experience: Associate's degree or equivalent from two-year College or technical school and two or more years' related experience and/or training; or equivalent combination of education and experience. • Supervisory Experience: No supervisory experience is required. • Certificates and Licenses: None required. Responsibility for People and Property: This position has no responsibility for people or property Responsibility for Communication: • Internal Contacts: This position has regular contact with students and routine contact with all levels of SCF staff and administration. • External Contacts: Routine contact with prospective students, federal, state, private student loan agencies, third party contract providers, private foundations, scholarship donors, and the general public. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use manual dexterity, reach with hands and arms, and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk, climb or balance, and stoop, kneel, crouch, or craw and move up to 10 pounds. Specific vision abilities required include close vision, distance vision, identification and discernment of colors, peripheral vision, depth perception and the ability to focus. Attendance Standards: State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures. Training: State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary. Continuous Improvement: State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities. Pre-Employment Screenings: Requires successful completion of criminal background screenings and employment reference checks. Statement of Non-Discrimination: State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207. To apply, visit: Copyright ©2024 Inc. All rights reserved. jeid-48bd26387661c7409089174621871d04

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