Customer Service Representative, Financial Aid

Posted: 04/24/2022

Customer Service Representative, Financial Aid
Join our SCF Financial Aid Team!
SCF offers many benefits to our employees: obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, access for eligible dependents to our on-campus Collegiate School, Public Service Loan Forgiveness, and many more!
Visit our for benefit details.

Job Summary: Serves as primary resource for financial aid information to potential students, current students, faculty and staff. Service is provided in person, phone, and through various electronic venues. The position also oversees and coordinates activities necessary to complete data management and entry into the student financial aid system to include the coordination of mailings, reconciliations and report reviews. This position handles sensitive and confidential information and is the first contact for students and/or parents, as well as, other internal and external customers.
Job Description
Applicants may be asked to demonstrate any or all of the following duties:
1. Maintains a professional demeanor and customer service mindset. This includes knowledge of principles and processes for providing customer and personal services such as customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction when interacting with current and prospective students and families, SCF staff and SCF administration.
2. Conducts in-person, virtual and/or telephone personal interviews with students and their parents regarding the process of applying for and receiving federal, state, and third-party aid. Assists students and parents with the completion of forms and documents required to secure financial aid as necessary.
3. Maintains exceptional ability to organize, prioritize, and multi-task in an extremely dynamic environment. Effective problem-solving skills, and a strong desire to help those who have questions or seek resolutions. Excellent verbal and written communication skills.
4. Responds to student inquiries through face-to-face meetings, telephone, e-mail, and letters. Serves as primary “first contact” with Financial Aid Services office and provides information regarding a student's financial aid status, awards, documents missing, and information about the effects of change in enrollment status.
5. Accurately performs data input utilizing computer-based student financial aid software.
6. Assists with the responsibility of providing on and off-campus and evening recruitment and outreach efforts pertaining to financial aid services.
7. Performs other duties as assigned.
Minimum Qualifications
Education/Experience: Associate’s degree or equivalent from two-year college or technical school and two or more years’ related experience and/or training; or equivalent combination of education and experience.
Preferred Qualifications
Special Instructions to Applicants
All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Pre-Employment Screenings Requires successful completion of criminal background screenings and employment reference checks.
Department Name: Financial Aid Office
Campus: Bradenton
Work Schedule: 12 month
Work Hours From: 8:00 am
Work Hours To: 4:30 pm
Total Hours Per Week: 37.5
Requested Start Date: ASAP
Benefits Eligible: Yes
Hiring Range: $15.00 - $18.50
FLSA: Non-Exempt
Job Open Date: 04/22/2022
To apply, visit
State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5323, 5840 26th St. W., Bradenton, FL 34207. Copyright ©2022 Inc. All rights reserved. jeid-21ac17693b6de0428da9cf44e04dfb7b

State College of Florida, Manatee-Sarasota
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