IT/Coding Academy Student Success Coach

Posted: 09/18/2022

IT/Coding Academy Student Success Coach Top Message Join our Center for Advanced Technology and Innovation Team! SCF offers many benefits to our employees: from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, access for eligible dependents to our on-campus Collegiate School, Public Service Loan Forgiveness, and many more! Visit our for benefit details. Job Summary: The IT/Coding Academy Student Success Coach works with both credit and non-credit students to ensure they successfully achieve their industry certification and career goals. This position will provide student recruitment and support services. The Coach will guide students through the IT/Coding Academy enrollment process which includes but is not limited to career assessments, admissions, career and certification program counseling, funding options, and course scheduling. This position will serve as a mentor and coach throughout the entire student life cycle from admission to course completion within the IT/Coding Academy. The Coach engages a student through all available communication methods and is responsible for working with the team to effectively advance the success and retention and industry certification pass rate of the IT/Coding Academy student population. Job Description Applicants may be asked to demonstrate any or all of the following duties: 1. Proactively manages an assigned student caseload through continuous needs assessment, evaluation of progress, anticipation of challenges, needed interventions, and creation of personalized, timely solutions required to ensure student success. 2. Develops a plan with prospective and current students to achieve their training and career goals in alignment with IT/Coding Academy programs. Assists students in navigating the enrollment process, career exploration, and choice of academic major. 3. Partners with academic program managers, directors, and officials to understand and remain current on academic programs. Collaborate with program managers/directors to help engage students with certification programs within the IT/Coding Academy that align with their selected academic program of study. 4. Ensures student success plans allow for timely completion and access to resources for certification courses, funding options, and/or mentor support. Leverages all technologies for optimal student planning and customer service experience. 5. Maximizes student awareness and ability to earn all potential credentials, certificates, internships, and academic programs with the College. Educates students on additional post-associate degree opportunities available at the college. 6. Facilitates career-focused workshops and training to support students in the successful completion of industry certifications and transition to college or the workplace. 7. Serves as a coach, mentor, and career adviser throughout the student life cycle. Teaches students to effectively utilize available IT/Coding Academy technologies and resources for success. 8. Identifies academically at-risk students and facilitates appropriate interventions in alignment with college policy and procedure as well as coordinates with college personnel to resolve personal and financial issues that are barriers to student success. Collaborates with faculty and adjuncts on individual student success strategies. 9. Builds trusting relationships with a diverse student population through personalized, constructive, engaging, motivating, and intentional interactions. Continuously evaluates processes, daily operations, and student interactions for efficiencies and improvements. 10. Provides exceptional customer service, leaving a positive impression of the college with each student; this includes responding promptly to voicemails, emails, and text messages in accordance with College guidelines. Communicates professionally with all constituencies. 11. Evaluates effectiveness of student engagement and prepares reports as needed for supervisors. 12. Maintains accurate student information, quantitative data analytics, and required qualitative insights in contact management systems. Notes should include clear, concise details outlining the conversations and appointment highlights. 13. Supports difficult students-facing situations. Empathetically assesses the situation, creates an action plan with the student, and facilitates connecting the student with the appropriate resource. 14. Performs additional duties as assigned by the Director, IT/Coding Academy. Minimum Qualifications • Education/Experience: Bachelor’s degree and a minimum of one year experience in customer service, education, career counseling, crisis work, coaching or other related field required Preferred Qualifications Master’s degree preferred. Leadership experience preferred. Special Instructions to Applicants Please note this position is grant funded and subject to availability of funding. All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Pre-Employment Screenings Requires successful completion of criminal background screenings and employment reference checks. Department Name: Center for Advanced Technology and Innovation Campus: Bradenton Work Schedule: 12 month Work Hours From: Work Hours To: Total Hours Per Week: 37.5 Requested Start Date: ASAP Job Type: Benefits Eligible: Yes Hiring Range: $35,245-$52,868 FLSA: Job Open Date: 09/19/2022 Job Close Date: Open Until Filled: No To apply, visit State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207. Copyright ©2022 Inc. All rights reserved. jeid-735eeeab644dc74f84fb63f1479231a3

State College of Florida, Manatee-Sarasota
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