Specialist, Ticketing and Guest Services-PT 20 hrs

Posted: 08/14/2022

Specialist, Ticketing and Guest Services-PT 20 hrs
Join our Neel Performing Arts Team! This position performs various duties in support of box office and guest services activities and functions for all events held at the Neel Performing Arts Center, Howard Studio Theatre and Studio for the Performing Arts.

Job Description
Applicants may be asked to demonstrate any or all of the following duties:
1. Assists Manager, Performing Arts Center with coordination of all box office and guest services operations and activities.
2. Processes ticket orders and oversees the daily preparation of ticket orders for events at all three venues. Fulfills ticket orders using ticketing software to sell tickets to customers in person, over the telephone, by mail, and on-line. Handles the daily preparation of outgoing ticket sales in accordance with office policies and procedures, as necessary.
3. Develops, designs, and maintains spreadsheets/databases or other software programs to track events, guests, and artists as well as creates appropriate reports.
4. Performs varied clerical and office support duties, such as creating and maintaining office files, records, reports, and correspondence required for reference and efficient standard operations.
5. Provides customer service for the Box Office and Guest Services department. Answers multiple telephone lines and assists patrons with general questions and event information at both the Box Office ticket window and over the telephone.
6. Responds to requests for information from the campus community and public in an efficient and friendly manner. Handles and resolves customer complaints, questions, ticket problems, and customer service issues in a fair, professional, and courteous manner.
7. Assists with updating and restocking event information and publicity materials for Performing Arts Center performances. This includes marketing brochures, flyers, bulletin boards, and other related documents and materials.
8. Assists with maintaining and updating internal and external community event calendars and related social media sites, as directed.
9. Follows up to ensure timelines are met. Creates, processes, and tracks all event set-up forms, and requests with appropriate internal and external personnel and maintains a current log of the office's deadlines and completion dates.
10. Performs opening and closing duties of daily business operations, including cash handling, cash reporting, and data entry. Maintains responsibility for following appropriate cash handling.
11. Provides Box Office and Guest Services support duties during events at night and on weekends as required.
12. Assists with the monitoring, training, and work direction of college assistants, as directed.
13. Performs other related duties as assigned.

Minimum Qualifications
Education/Experience: High school diploma or general education degree (GED).

Preferred Qualifications One (1) year of full-time equivalent experience providing customer service to the public is preferred. Special Instructions to Applicants This is a PT 20 hour weekly position and is not benefit eligible. This position will be posting for 5 business days only.

All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Pre-Employment Screenings Requires successful completion of criminal background screenings and employment reference checks.

Department Name: Neel Performing Arts Center Campus: Bradenton Work Schedule: 10 Month Work Hours From: Varies Work Hours To: Varies Total Hours Per Week: 20 Requested Start Date: ASAP Job Type:
Benefits Eligible: FRS Hiring Range: $15.20-$19.30 FLSA: Non-Exempt Job Open Date: 08/18/2022 Job Close Date: Open Until Filled: No To apply, visit https://apptrkr.com/3353814 State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207.

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State College of Florida, Manatee-Sarasota
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