IT Level 2 Technician
We are looking for an IT Engineer II to provide top-quality assistance to our customers. You will diagnose and troubleshoot advanced software and hardware problems.
Responsibilities include resolving network issues, configuring server operating systems, maintaining Cloud environment, resolving escalated help desk tickets, and using remote or in person service to provide immediate support.
In addition, you will serve as a member of the project implementation team with responsibilities to include configuring and deploying network equipment such as firewalls, switches and access points. You will assist with process improvement via the use of documentation, automation and scripting.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Configure and deploy firewalls, switches, and access points as part of customer hardware refresh cycle
Administer Microsoft 365 including: setting up and configuring MFA, configuring and administering Azure AD sync, configuring advanced features such as ATP, Conditional Access and Email Encryption
Set up, administer and troubleshoot Windows Server Operating Systems and related Roles such as Active Directory, DHCP, DNS, File and Storage Services, Remote Desktop Services, Print Services, etc.
Assist with maintaining a private Cloud hosted environment
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or in person until they’ve solved a technical issue
Serve as the escalation point for elevated service tickets
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Proven work experience as an Advanced Technical Support Engineer, Level 2 Desktop Support Engineer, Level 2 IT Help Desk Technician or similar role
Hands-on experience with Windows Server environments
Experience with VMware
Advanced understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot advanced technical issues
Familiarity with remote desktop applications and help desk software (eg. Connectwise Manage)
BS degree in Information Technology, Computer Science or related work experience
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Position Type: Full-time
Salary Range: $61,000 - $100,000/year
Employer Type: Private Company