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Specialist, Technical Support (2 positions)

Posted: 10/24/2021

Specialist, Technical Support (2 positions) Top Message Join our SCF Information Technology Team! SCF offers many benefits to our employees from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, access for eligible dependents to our on-campus Collegiate School and many more! Visit our https://scf.edu/Administration/HumanResources/Benefits/default.asp for benefit details. Job Summary: Installs, modifies, maintains and makes repairs to personal computer hardware and software systems and audiovisual (AV) equipment and provides technical assistance and training to system users. Job Description Applicants may be asked to demonstrate any or all of the following duties: 1. Install or assist service personnel in installation of computer and/or Mac hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless) and disk drives. Install and support specific software packages such as operating systems, Microsoft Office, and Adobe Suite. 2. Responds to inquiries and troubleshoots user reports concerning system operations and diagnoses system hardware, software, or user problems. Recommends or performs actions to correct the problem either through remote control software or an office visit. 3. Recommends and/or performs minor and/or major remedial actions to correct problems. These actions may include the repair or replacement of components, entire systems, or the re-installation of software. 4. May provide assistance with entry level network tasks and systems administration such as network server backup rotation, network account maintenance, and activation of data jacks. 5. Develop, setup, and replace equipment for instructor stations in multi-media classrooms. 6. Perform minor repairs, servicing, and maintenance of AV equipment. Set up and operate AV equipment and schedule equipment use. 7. Coordinate setup and provide technical support for Microsoft Teams. 8. Provides updates, status, and completion information to the Manager, IT Customer Service and/or Director IT, problem request tracking system, and/or users. 9. Provides basic instruction in the use of equipment or software to the user. 10. Maintains training laptops and portable projection equipment 11. Inspects service personnel's computer equipment and configures new systems for delivery to faculty, staff, and labs. Provides classroom setups. 12. Uses imaging software for implementation of new systems, reassignments, or lab systems. 13. Assists in the maintenance and upkeep of online hardware inventory system. 14. Assists in implementation of new technology. 15. Works with team members to review and streamline current processes and participates in implementation of changes. 16. Performs other duties as assigned. Minimum Qualifications ·Education/Experience: Associate degree or equivalent from two-year college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience. Preferred Qualifications CompTIA A+ certification Special Instructions to Applicants Please note this position is subject to availability of funding. Bradenton position will be 8:30 – 5:30 Monday – Friday and the Lakewood Ranch position will be Tuesday – Friday 11-8pm and then Saturday 8-5. All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Pre-Employment Screenings Requires successful completion of criminal background screenings and employment reference checks. Department Name: Information Technology Services Campus: Bradenton, Lakewood Ranch Work Schedule: 12 month Work Hours From: Work Hours To: Total Hours Per Week: 40 Requested Start Date: Fall 2021 Job Type: Benefits Eligible: Yes Hiring Range: $14.69 - $25.86 per hour (please note that majority of applicants will be offered at midpoint of range) FLSA: Non-Exempt Job Open Date: 10/13/2021 Job Close Date: Open Until Filled: No To apply, visit https://apptrkr.com/2564625 State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5323, 5840 26th St. W., Bradenton, FL 34207. Copyright ©2021 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-35454448218ffa458197da656c60dcce

State College of Florida, Manatee-Sarasota
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