Warranty Computer Repair Technician & Help Desk Agent

Posted: 03/06/2022

Vitil Solutions is hiring Computer Technicians for Help Desk & Warranty Repair Team
This is a full-time position with benefit.  Work hours are Mon - Fri, 7 am - 4 pm with one hour lunch.
Benefits: 18 days off with Pay (8 holidays plus 10 days of personal time)
401k with 3% company contribution
Group health, dental, and vision plan, with prescription benefits
Flexible Spending Account (FSA) $20,000 in Life Insurance
Perks: $250 annually toward approved certifications and business training $100 annually toward a financial management package
Discounts for items such as cell phones, pet insurance, entertainment parks, movies, etc
EAP: Employee Assistance Program for you and your family

What You’ll Do: Provide Help Desk coverage by answering phone calls, documenting, and routing tickets using a knowledge base for lookup. Respond quickly to calls during high volume, send information emails, adapt, and learn as business shifts Repair HP laptops and desktops, including basic troubleshooting, order parts, swap parts, process warranty claims, and complete the repair while properly documenting warranty claims, maintaining an accurate queue, and processing all work in accordance with HP’s warranty program. (HP Warranty Desktop Certification course work is provided approx. 2 hrs of online training ).

Special projects may require a Saturday or evening – this is rare and occurs every six weeks – plenty of notice and meals are provided The responsibilities listed on this posting are not intended to be all-inclusive and additional responsibilities may be assigned as needed. The ideal candidate will meet the responsibilities and qualifications, have friendly and excellent verbal skills, understand issues and requests.
Good writing skills are required to contribute to our knowledge base.

What You Need to Succeed:
1 yr experience with ticketing systems 1 yr experience working computer repairs
Able to read quickly and determine the outcome for tickets
Friendly phone voice
Proficient in typing with accuracy Experienced with Outlook email, calendar, & tasks
Florida Driver’s License – if able to back up our delivery driver, is a plus!
College degree or technical trade school certification is a plus!
HP Warranty or CompTIA A+ certification is a plus! Opportunity to learn and train in SCCM

Why Vitil Solutions? We are a small local business that has been in the area since 1977.

The services we provide our clients in the education industry include answering phones, ticket routing, large-scaled computer deployments, warranty repair, SCCM, and inventory management. Our benefits package includes access to medical benefits that are partially subsidized by the company, with additional benefits available for dental, vision, STD, LTD & Life, 8 paid holidays each year, Paid Time Off, Flexible Spending Account (FSA), 401k retirement plan with company contribution. Our business hours are Monday - Friday, 7:00 am to 4:00 pm.

Position Type: Full-time,Part-time

Salary Range: $21,000 - $40,000/year,$41,000 - $60,000/year

Employer Type: Private Company

Employer Willing to Train: Yes

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