Care Navigator

Position Summary: A Care Navigator would serve as a support person, advocate, and guide to those individuals and families with critical needs outside existing services offered at Turning Points. The Care Navigator will not only connect clients to appropriate resources within the community, but they will also serve as an advocate and call on the clients’ behalf. They will make appointments, make warm referrals, stay in contact with clients to ensure they are following through with the plan and not encountering further barriers. The goal of the Care Navigator is to improve access to services, enhance coordination, and assist individuals in overcoming barriers to receiving timely, high-quality services. Essential Duties and Responsibilities: • Performs the following functions, that include but not limited to: o Provides support, advocacy, and navigation services to individuals and families o Identifies and assesses client and family needs. o Guides and informs clients of available community resources. o Assists new clients in completing intake forms and inputting date into CSIS and other data collection sites. o Performs intake assessment with clients with care and confidentiality. o Advocates on the individual's behalf and coach’s clients to effectively advocate for themselves. o Provide direct referrals and assure linkages for services based upon eligibility. o Support and maintain collaborative relationships with key community service. providers and stay abreast of information pertinent to a successful referral and linkage. o Enter data into the Community Services Information Systems (CSIS) in a timely manner. o Must be knowledgeable of community resources systems. o May monitor volunteers and/or interns. o On campus outreach. • Qualification Requirements: o High School or Equivalent education required. o Must have at least 2 years working within human services field. o Spanish speaker preferred.