As a coffee connoisseur team member, you are the liaison from product to customer. This candidate is responsible for making an excellent coffee and offering an exceptional treat to incoming guests. This person takes pride in customer experience, guest satisfaction, and focus and understands the importance of a friendly welcome. Our Coffee Connoisseurs are the start of the day, a break in the day, and can be the way guests end their day, so greeting them with a smile and an amazing cup of coffee is a MUST! This person will report to the Excellence in Experience Foxi Coffee Manager; Sarah Dillon or in her absence, COO; Brooke Papp. Responsibilities: ? Greeting customers in an upbeat and friendly manner and taking their food and drink order ? Preparing and serving beverages to the highest standard ? Answering questions customers may have regarding food and drink choices or details ? Offering recommendations and promoting options ? Handling payment from customers and placing attention to detail upon careful transactions ? Keeping excellent care of Foxi Coffee equipment and maintaining cleanliness ? Keeping the work environment sanitary and up to code ? Maintaining organized inventory ? Offering suggestions for quality of service and efficient practices taken from guest interactions/feedback ? Promoting the business with an enthusiastic attitude and creating an environment reminiscent of ‘feeling at home’ ? Keep supplies replenished to minimize downtime Qualifications: ? Ability to memorize and execute drink orders while properly utilizing equipment ? Practice efficiency, organizational skills, and cleanliness practices ? Possess the drive to build relationships with guests and provide beyond-exceptional customer service ? Team Player who listens well and communicates effectively and in a friendly manner ? Understands basic safety procedures and respects equipment The Fox Mercantile is an online and in-store retailer where one discovers unique and creative products that evoke joy and cultivate an environment of genuine customer connection. Part of the @arrowsandbow brand, The Fox M. is an outlet for Ashley’s ‘favorite things’ and showcases the attainability of her lifestyle. We live by the ‘it’s the little things’ motto and take that into consideration when interacting with customers, future customers and other team members.
Position Type: Full-time,Part-time
Salary Range: $21,000 - $40,000/year
Employer Type: Private Company
Employer Willing to Train: Yes