2016 Let's Exceed Customer Service Expectations
Date and Time
Wednesday Oct 26, 2016
9:00 AM - 12:00 PM EDT
October 26 from 9:00 to 12:00 noon
Location
Manatee Chamber
222 10th Street West, Bradenton
Fees/Admission
$39 Manatee Chamber Members
$34 Non-Profit Members
$39 MYP Members
$49 Non-Members
Description
Let's Exceed Customer Service Expectations
by Duwayne E. Keller of Dale Carnegie Training
You have far more potential to develop long lasting relationships and future business by managing customer expectations in a realistic way. Customers continue to do business with organizations that deliver on what they promise and that they feel have treated them fairly.
Let's give your customers the WOW experience!
Join us to learn how to:
- Understand what customers really want.
- Overcome customer dissatisfaction.
- Prevent client defection and resolve complaints.
- Maximize add-on and cross-sell opportunities.
- Partner across functions to exceed customer expectations.
- Increase customer retention.
Event Sponsors
