Help Desk Specialist

Posted: 03/10/2024

Help Desk Specialist Top Message Join our SCF Information Technology Team! SCF offers many benefits to our employees: obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, access for eligible dependents to our on-campus Collegiate School, Public Service Loan Forgiveness, Paid Winter Break (upon Board approval), and many more! Visit our for benefit details. Job Description Applicants may be asked to demonstrate any or all of the following duties: 1. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail electronic messaging and in-person requests for assistance for users experiencing problems with hardware, software, networking, and other computer-related technologies. 2. Investigates and resolves software and hardware problems of computer users. 3. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware, software, or user error. 4. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems. Refers more complex problems to supervisor or technical staff. 5. Troubleshoots user reports concerning system operations and diagnoses system software or hardware and recommends or performs actions to correct the problem either through remote control software or an office visit. 6. Logs and tracks calls using problem management database, and maintains history records. 7. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Calls software and hardware vendors regarding products. 8. Writes or revises user training manuals and procedures. 9. Installs computers, software, and peripheral equipment. 10. Performs duties on multiple College campuses/sites as required. 11. Works with team members to review and streamline current processes and participates in implementation of changes. 12. Performs other duties as assigned. Minimum Qualifications Education/Experience: Associate’s degree or equivalent from two-year college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience. Preferred Qualifications Computer Skills: It is essential to have the basic troubleshooting skills of computer hardware and software. Specific experience in the following technologies is expected: - Microsoft Windows Operating System- Fortinet VPN Client Configuration- Microsoft Office Pro Plus (Word, Excel, PowerPoint, Outlook)- Web Browsers (not limited to Mozilla FireFox, Microsoft Edge, Google Chrome, Microsoft Internet Explorer)- Enterprise Security Software- Ethernet client configuration- TCP/IP client configuration- Wireless client configuration- Team Dynamix call tracking solution- Printer Configuration/Installations/Troubleshooting Special Instructions to Applicants Covered veterans and eligible spouses of covered veterans are encouraged to apply. All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. Pre-Employment Screenings Requires successful completion of criminal background screenings and employment reference checks. Department Name: Information Technology Services Campus: Bradenton Work Schedule: 12 month Work Hours From: 8:00 AM Work Hours To: 5:00 PM Total Hours Per Week: 40 Requested Start Date: ASAP Job Type: Staff/Administration Benefits Eligible: Yes Hiring Range: $15.00 to $25.86 per hour FLSA: Non-Exempt Job Open Date: 03/11/2024 Job Close Date: Open Until Filled: Yes To apply, visit State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207. Copyright ©2022 Inc. All rights reserved. jeid-bfb9285f69b1e945b20a19800636efa7

State College of Florida, Manatee-Sarasota
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