Specialist, Traffic Safety Institute Customer Service

Posted: 04/21/2024

Specialist, Traffic Safety Institute Customer Service Salary: $15.40 - $20.60 Hourly Location: Bradenton Job Type: Full Time Department: Traffic Safety Institute Job Number: 202300181 Closing: Continuous Visit our https://scf.edu/Administration/HumanResources/Benefits/default.asp for benefit details Job Summary Provides administrative support to all programs within the Traffic Safety Institute (TSI) including maintenance and monitoring records and statistical reporting to government entities. Oversees Driver Improvement programs to ensure compliance with program procedures, rules, and regulations. Assists the Director in the operations of the various programs and reports issues that need attention. This position is located at 2074 Ringling Blvd, Suite 200, Sarasota, FL 34237. NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of work force, and other factors which may impact the College's need to modify position requirements. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Essential Duties and Responsibilities The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: 1. Works with students and processes registrations for various programs offered by the Institute. Accepts payment, writes receipts, and appropriately follows all cash handling and accounting procedures. Completes the daily deposit. 2. Maintains and organizes student files/records and class rosters. Maintains confidentiality of all files/records. 3. Prepares materials for class instructors or clinical staff. 4. Prepares and processes class completion reports and submits monthly and/or quarterly statistical reports to various agencies as required and/or directed. 5. Interviews and greets students and/or visitors and provides information about various Traffic Safety programs. 6. Processes, orders, and tracks all required record requests such as those for FDLE, DHSMV and treatment agencies. 7. Provides administrative support to the TSI leadership. Types, proofs, and processes letters, examinations, minutes, forms, schedules, manuals, booklets, requisitions, purchase orders, and related paperwork as requested by the Program Coordinator and/or Director. 8. Completes data entry in connection to courses, student registrations, schedules, operations, and other related information. Receives data for informational reports. 9. Maintains a high level of customer satisfaction. Assists in collecting and compilation of information used for quality assurance. 10. Performs other relevant clerical tasks to meet department specific requirements and assists other staff in their duties as needed. 11. Office hours may be adjusted as needed to accommodate department needs. Job Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education/Experience: High school diploma or general education degree (GED) and four (4) or more years' related experience and/or training. • Supervisory Experience: No supervisory experience required. • Certificates and Licenses None required. Responsibility for People and Property: This job has no supervisory responsibilities. Responsibility for Communication: • Internal Contacts: This position has routine contact with State College of Florida, Manatee-Sarasota staff. • External Contacts: This position has routine contact with vendors, treatment providers, criminal justice agencies and the general public. Supplemental Information Safety Awareness: State College of Florida, Manatee-Sarasota employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided. Attendance Standards: State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures. Training: State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary. Continuous Improvement: State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities. Pre-Employment Screenings: Requires successful completion of criminal background screenings and employment reference checks. Statement of Non-Discrimination: State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207. For full job description and to apply, please visit: https://apptrkr.com/5207523 Copyright ©2024 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-5ce1526c7f453642b43c6e2136f17c04

Position Type: Full-time

State College of Florida, Manatee-Sarasota
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